Before Sale

Technical Support: TGMCO will provide detailed technical information such as technical & commercial offer, machine photos, running video, layout, operation manual, and show you working machines in our factory.

Pick up: We can pick you up from railway station, airport, hotel etc

Hotel: We can book hotel for you in advance if requested

Travelling: During your visit, we will accompany and show you some sightseeing places if interested.

Aftersales Support & Service

TGMCO provides comprehensive Service and Support to meet our customer need.

Drawings

Provide the foundation drawing, electric scheme and wiring diagram, hydraulic drawing, pneumatic & electric pipeline drawing and other drawings requested by customer.

Installation and commissioning

TGMCO will send our technicians to customer’s workshop for supervision of installation and commission
Training of Customers’ technician/workers during commission

Breakdown Support

We offer 1 year warranty service for main crucial components except consumables
Inform immediate technical assistance and advice to customer by phone or e-mail.

Skilled and experienced engineers are capable of dealing with any type of breakdowns.

Technical service work performed in Customer’s site if required.

Urgently supply mechanical or electronic components.

Spare parts

Fast supply of spare parts and wearing parts to cover foreseeable requirements

Refurbishment and Upgrading

We understand that some customers’old equipment become out of date and unreliable after long years usage and need to be refurbished and some important components need to upgrade to meet production and market demand. TGMCO answers this need and offer refurbish and upgrading service, this service include a basic upgrade to a complete refurbishment with new electrical controls, upgrade of mechanical components, new roller sets etc.